Terms & Conditions

Your investment in Sissonne furniture is protected by a 2-year manufacturer's warranty on all our hand-crafted pieces. This warranty covers manufacturing faults and defects only, ensuring each piece provides years of solid service.

This limited warranty is for the original purchaser and covers normal household usage. Proof of purchase (dated receipt) is required for all warranty claims.

The warranty does not cover:

Normal seasoning of timber.
Damage from accidents or misuse.
Acts of God, fire, or freezing.
Abusive use.
Fabric cushions.
Damage or failure of the finish from suntan cream, oil, alcohol, water, or humidity.
Incorrect application of chemical treatments or protective coatings by the consumer.
Normal fading, scratching, or chipping of the finish.
Weathering or discoloration of the furniture.
Accidental damage.
Consumer-led repairs or modifications.
Normal wear and tear.
Any condition resulting from incorrect or inadequate maintenance, cleaning, or care.

It is the customer's responsibility for freight and packaging charges to and from our warehouse for warranty claims. If identical materials are unavailable during the warranty period, Sissonne reserves the right to substitute materials of equal or better quality.

As-Is, Samples, and Clearance Items These items are sold on a “Final Sale” basis. Returns, exchanges, and warranty claims will not be accepted under any circumstances.

Disclaimer

No other warranty has been made or will be made on behalf of Sissonne. In no event shall Sissonne be responsible for consequential or incidental damages, such as loss or inconvenience, or loss or damage to personal property. Sissonne's responsibility will not exceed the purchase price of the product or its replacement.

Sissonne’s Terms and Conditions prevail in the event of any inconsistency with Sissonne’s Warranty.

Product Care & Maintenance

Proper care and maintenance are crucial for extending the lifespan of your outdoor furniture. Covering or storing these pieces when not in use can help prevent fading and other damage. In general, all our products are low maintenance. For specific questions, please contact us at sales@sissonne.au.

General Cleaning:

Clean spills immediately.
Dust and clean regularly with a soft cloth.

Teak:

Teak is an extremely durable hardwood that requires very little care.
It requires no special treatment and will naturally weather to a beautiful grey patina.
If you wish to maintain its original color, maintenance every 6-12 months is recommended. We can provide product recommendations.
Note: When maintaining teak, ensure teak stain does not come into contact with rope or fabric, as this may cause permanent staining.

Ecolene® (Synthetic Wicker):

Ecolene® is a highly durable, temperature-insensitive synthetic wicker.
It is free from cracking, splintering, and corrosion.
These pieces are comfortable, durable, and lightweight.

Rattan:

Natural rattan is very low maintenance, requiring only regular dusting with a soft cloth.
Note: We do not recommend leaving natural rattan outside in the weather, as it will deteriorate over time.

Synthetic Water Hyacinth:

This product is easily maintained by wiping with a soft, damp cloth.
It can withstand all weather conditions, but we recommend it be covered or put undercover when not in use for extended periods.

Olefin Fabric:

Olefin is a premium, soft, and extremely durable outdoor fabric.
Most marks can be removed with a soft, damp cloth and a solution of lukewarm water and a gentle detergent.
For a full clean, covers can be machine washed on a gentle cycle (max 20-30c) with zips zipped up. Air dry covers completely.

'Quick Dry' Reticulated Foam:

This premium foam is specifically designed for outdoor use.
Its open-cell structure allows water and air to pass through quickly, protecting against mold and mildew.
It can be cleaned by a light hose down.

Marine-Grade Rope:

Our marine-grade rope is low maintenance and generally only requires a wipe with a light cloth.
Wipe spills immediately with a soft cloth soaked in a mild soapy water solution.
Do not use abrasive materials, excessive scrubbing, or high-pressure hoses.
Keep sharp objects away from ropes to avoid cutting or fraying.
Note: Ensure teak treatment does not come into contact with the rope, as this could cause staining.